The first time I called Ms Lewane and explained my injury circumstances, she scheduled an appointment with me. At this appointment, Ms. Lewane shared many answers to my questions regarding what to expect from my workers compensation claim. She explained what , by law, I am entitled to receive. She gave me a hand book with all of this information. She also explained that I can be compensated for my travel expenses. My injury occurred 1-9-2011, and throughout my treatment, she was always available to answer questions regarding some of the Insurance companies practices and how I should word my questions to them and to my case manager. I found that emailing her was the most efficient use of her time.
After seeing a specialist for my injury and receiving what amounts to a “stop-gap” surgical procedure which gave me no real relief from pain, she informed me that I should have been given the names of three specialists from which I could chose. The first specialist was not trained in the latest area of treatment for my specific need. She encouraged me to request a new specialist, trained in this newer treatment, and after much time going back and forth with the caseworker, I was allowed to see a new Dr. that does specialize in the area of my injury need. As of this writing, I have had many email conversations and phone calls regarding my progress and advice on how and what to share with my workers comp.case manager and the nurse assigned to my case. I cannot express how this “Guiding Light” has brought me to this day. I am to have a cutting edge surgical procedure on 4-24-2012, by a most competently trained surgeon.
I may have given up in despair if it had not been for the encouragement and guiding advice of Ms. Lewane. Even though I have not formally “Hired” Ms. Lewane, she has always made me feel that she was there to help me. I can only say, “thank you Michele, for helping me through the past year. If it were not for you and your staff,my story would have a different ending”!!
Carole S. Sutton